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Warranties

GARDINISTORE terms of sale

The sales manager is GARDINI PER ARREDARE SRL,  Registered office: Via Savignano 54 – 47043 Gatteo (FC)  All terms of sale related to the price and the shipping costs are those published on the website and confirmed in our order confirmation, which is sent to you at the time of purchase.  You will then receive an invoice by email.

If you are not satisfied with your purchase,
GARDINISTORE wants to guarantee your complete satisfaction with every purchase! If for some reason you are not satisfied with your order, you can return one of more items and receive a refund equal to the price of the returned products within 14 days of receipt of the same upon written notice by registered letter with return receipt or by certified email.

Right of cancellation and withdrawal
As required by the ""Consumer Code"" and subsequent amendments pursuant to Legislative Decree 210214 No. 21 and in accordance with the EU Directive of 23rd June 2011, you can withdraw from the contract within 14 days of receipt of the goods upon written notice by registered letter with return receipt or by certified email. For complaints about defects and discrepancies found in the goods received, we ask you to carefully follow the procedures indicated in the SHIPMENTS AND WITHDRAWS - RECEIPT OF GOODS - PACKAGING area.  Then we ask you to send the photographs proving the anomalies found within 48 hours of receipt by fax to 0541 933.800 or by email to assistenza@gardinistore.it under penalty of loss of the right to compensation.   For all other conditions that are not set out above, please refer to the ""Consumer Code"" and subsequent amendments pursuant to Legislative Decree 210214 No. 21

Return conditions
Please do not remove any tags or seals from the products since we do not accept any returned products not being in the same conditions in which you received them. The product must be packaged with care, as when you received it with its original packaging. No returned products with other packaging are accepted.  Before returning your package, you must request a return authorization at the email address assistenza@gardinistore.it.  The returned product must then be delivered to the courier within 14 working days from the date of receipt of the goods (the date on the delivery document shall prevail).  The returned products of the same order must be sent in a single shipment. We do not accept that the same order is returned in more than one shipment.

Reimbursement times
Following receipt of the returned products and after checking compliance with all the requirements, GARDINISTORE will send you an email confirming the acceptance of the returned good and the initiation of the reimbursement procedures.

 

  • Refund on credit or debit card   (the time required for the refund to be visible depends on the institution that issued the card)
  • Refund on PayPal account  (the refund will be visible within 48 hours. The actual refund on the credit card associated with your PayPal account depends on the institution that issued the card)
  • Refund by bank transfer  (the reimbursement takes place on the Current Account you have indicated. If the data you entered is correct, the amount refunded should be visible after approximately 48/72 hours after the request).

 

Guarantees: our customers must feel safe!
This is why it is extremely important for GARDINISTORE to provide you with the guarantee of making a purchase protected against fraud and deception. We have been on the furniture market for over 40 years and this is an important point of reference for you. The money-back guarantee protects you from wrong purchases or imprecise choices ... because what matters to us is your smile!

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